Wedding Chaperones for dogs Holistic Dog Spa Doggie Dental Mobile 07939 879545
Terms and Conditions
Pamper My Poochie
Terms & Conditions
Wedding Chaperones for Dogs | Holistic Dog Spa | Doggie Dental
Mobile: 07939 879545
Thank you for choosing Pamper My Poochie (PMP).
We look forward to meeting you and your poochie(s).
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Grooming Terms & Conditions
Cancellations, No-Shows & Deposits
Updated and effective from 1 September 2026.
We understand that sometimes life happens and appointments need to be changed or cancelled. However, late cancellations and no-shows have a significant impact on our small business and our staff.
Cancellations
If you need to cancel or rearrange your appointment, please give us at least 48 hours' notice.
If you cancel within 48 hours of your appointment, a cancellation charge of 100% of the appointment cost will be payable.
Any deposit already paid will be deducted from the cancellation charge.
If you cancel more than 48 hours before your appointment, your deposit can be refunded or transferred to another appointment.
No-Shows
A no-show is when a client does not attend their booked appointment and has not contacted us to cancel beforehand.
From 1 September 2026, if you do not attend your appointment, 100% of the booked appointment cost will become payable.
Any deposit already paid will be deducted from the outstanding amount.
The full outstanding no-show charge must be paid before any future appointments can be booked with Pamper My Poochie.
This policy is necessary to protect our small business and ensure we can continue to pay our staff for the time that has been reserved specifically for your poochie.
We genuinely appreciate your understanding and continued support.
Deposits
All appointments over £20 require a £20 deposit.
Appointments may be held for up to 48 hours while awaiting the deposit and will only be confirmed once the deposit has been received.
Your deposit is deducted from the total cost of your appointment.
By booking or confirming an appointment with Pamper My Poochie, you agree to our cancellation, no-show and deposit terms.
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Staying in the Salon
From 1 March 2024, clients are no longer able to remain in the salon while their poochie is being pampered.
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Complimentary Health Check
Every groom includes a complimentary visual health check.
If we notice anything unusual or any changes in your poochie, we will let you know. Over the years we have successfully highlighted a number of issues to owners.
However, we are not veterinary professionals.
Any comments or advice we provide regarding your poochie's health are based on our observations and experience only and should not be considered veterinary or medical advice.
If we have any concerns, we will recommend that you contact your vet.
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Female Poochies in Season or Pregnancy
Due to the additional sensitivity and risks involved, we cannot pamper female poochies who are:
- In season/on heat
- Pregnant
If your poochie has recently had a litter, the puppies must be at least 8 weeks old before we can consider pampering the mother.
Grooming a pregnant dog may cause unnecessary stress and potentially put the pregnancy at risk.
We also cannot accept dogs in season because intact male dogs may be present within the spa.
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Matted Coats
As the dog's owner, you acknowledge that Pamper My Poochie cannot be held responsible for post-groom effects resulting from clipping or removing a neglected or severely matted coat.
These may include, but are not limited to:
- Itching
- Skin irritation
- Redness
- Self-inflicted irritation
- Scratching or rubbing
- Previously hidden skin conditions becoming visible
In accordance with the Animal Welfare Act 2006, the welfare and comfort of the dog will always come first.
We will attempt to safely de-matt a coat where appropriate. However, if de-matting takes longer than approximately 15 minutes, the matting is too close to the skin, or your dog shows signs of distress, we may decide that clipping the coat is the safest and kindest option.
Additional charges may apply for matted coats. Please see our current price list.
Welfare will always come before vanity or styling.
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Groom Amendments
Pamper My Poochie allows up to 24 hours following the groom for you to contact us if you believe an amendment is required or you would like us to review any part of the groom.
Please contact us as soon as possible so that we can discuss your concerns.
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Health & Medical Conditions
The owner confirms that the poochie being pampered is, to the best of their knowledge, fit and healthy enough to receive the booked service.
You must inform us of any:
- Existing medical conditions
- Previous injuries
- Allergies
- Skin conditions
- Behavioural concerns
- Medication
- Recent veterinary treatment
Please provide this information on the booking form and inform a member of staff where appropriate.
We will always take reasonable care of every poochie while they are with us.
We do not provide veterinary insurance for pets while they are in our care.
Any veterinary treatment relating to a pre-existing medical condition remains the responsibility of the owner.
If we believe urgent veterinary attention is required, we will make reasonable attempts to contact you.
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Photographs & Social Media
The owner gives Pamper My Poochie permission to take photographs and videos of their poochie for business and promotional purposes, including use on our social media channels.
Photographs and videos taken by Pamper My Poochie remain the property of Pamper My Poochie.
If you would like a copy of a photograph, please ask us.
If you do not want your poochie photographed or posted on social media, please let us know.
Please give us a follow on Instagram and Facebook to see your poochie:
@Pampermypoochie
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Behaviour & Safety
Pamper My Poochie reserves the right to refuse, stop or alter a groom if we believe a poochie presents a risk to:
- Themselves
- Our staff
- Other dogs
- Other people
Appropriate humane safety equipment, including muzzles, may be used where necessary to protect the poochie and our team.
As we groom for the welfare of your poochie, welfare will always take priority over styling.
We will always do our best to meet styling requests. However, this may not always be possible because of:
- Coat type
- Coat condition
- Matting
- Health
- Age
- Behaviour
- The dog's tolerance of the grooming process
If a full groom cannot be completed because of your poochie's behaviour, the full cost of the booked appointment may still be payable due to the appointment time having been allocated.
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Drop-Off & Collection
Please arrive on time for both drop-off and collection.
If you arrive late for your appointment, we may not have enough time to safely complete the full groom.
Late arrival does not automatically reduce the appointment charge.
Please collect your poochie promptly when advised that they are ready.
A late collection charge may be added where a dog is left with us beyond their agreed collection time.
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Fleas
Please ensure your poochie is flea-free before attending their appointment.
We cannot knowingly accept dogs with fleas because of the risk of fleas spreading to other poochies within the spa.
If fleas are discovered during the appointment, additional charges may apply, including the booked appointment charge and a flea-related cleaning/treatment charge.
We recommend speaking to your vet about appropriate flea prevention.
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Wedding Chaperone & Pet Sitting Terms & Conditions
We look forward to working with you and caring for your pets.
Meet & Greets
As part of our Wedding Chaperone service, we offer two complimentary meet and greet sessions.
These sessions give your poochie the opportunity to get to know their dedicated chaperone before the wedding day.
During the meet and greets we will discuss your dog's:
- Individual needs
- Routine
- Behaviour
- Medical history
- Medication
- Feeding requirements
- Any additional care requirements
The sessions also give you the opportunity to make sure you are completely happy and comfortable with us before your booking takes place.
Any additional meet and greet sessions requested after the two complimentary sessions may be charged at £10 per session.
We may also recommend joining us on one of our Social Sunday walks as another opportunity for your poochie to spend time with and bond with their chaperone.
Please ensure all required booking and registration forms are completed before the meet and greet sessions are arranged.
We rely on this information to ensure our chaperones are fully informed and can provide the best possible experience for your poochie.
All booking forms must be completed and the required deposit paid before your Wedding Chaperone booking is confirmed.
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Walks & Chaperone Care
Our walks and Wedding Chaperone duties are carried out on lead unless otherwise specifically agreed.
Your poochie will receive dedicated care from their allocated sitter, walker or Wedding Chaperone.
Whilst in our care, your dog will wear a Pamper My Poochie dog tag as well as their own identification tag.
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Booking Information
Please ensure your booking and registration forms contain accurate and up-to-date information regarding your dog's:
- Routine
- Behaviour
- Medical history
- Medication
- Feeding requirements
- Veterinary details
- Emergency contact
- Any other relevant information
We rely on this information to enable our team to provide the best possible care.
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CCTV & Recording Devices
It is the owner's responsibility to tell the sitter about any cameras, doorbell cameras, CCTV or other recording devices operating in or around the property.
Our sitters will not stay in a property where recording devices or CCTV are operating within bedrooms, bathrooms or toilets.
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Your Home
Your home will be left in substantially the same condition in which our sitter finds it.
We will, of course, clean up after the pets while they are in our care.
Please remember that our sitters are there primarily to care for your pets and are not providing a household cleaning service.
For overnight bookings, please ensure a suitable clean bed is available for your sitter.
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Leaving Dogs Alone
Where appropriate and agreed as part of the booking, poochies may be left alone for periods of up to 5 hours during one day.
This will depend on the individual dog's needs, age, health and agreed care plan.
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Damage
Pamper My Poochie cannot accept responsibility for damage to your property caused by your own pet.
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Aggressive Behaviour & Safety
If your dog displays aggressive behaviour towards our sitter, another animal or a member of the public, or if our sitter is placed in a situation where their health or safety is compromised, we reserve the right to stop providing care.
Where possible, we will contact you and/or your nominated emergency contact.
If necessary, alternative care or kennel arrangements may be sought.
Any additional costs incurred will be the responsibility of the owner.
Pamper My Poochie cannot accept liability for the actions of your dog towards members of the public or other animals where circumstances are outside our reasonable control.
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Veterinary Treatment
Where possible, we will use your nominated veterinary practice.
If veterinary treatment is required, we will make reasonable attempts to contact you and/or your emergency contact.
If we are unable to contact you and veterinary attention is considered necessary, we will make decisions based on what we reasonably believe is in your dog's best interests, in consultation with the veterinary professional.
All veterinary costs remain the responsibility of the owner.
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Photographs & Updates
Our Wedding Chaperone and pet sitting services are based on trust between you and your professional chaperone or sitter.
Photographs and videos can be provided during the booking according to the preferences stated on your booking form.
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Wedding Chaperone Payments & Cancellations
The remaining balance for your Wedding Chaperone service must be paid at least two weeks before the wedding.
The service cannot commence unless the balance has been paid in full.
For Wedding Chaperone bookings, we require a minimum of 12 weeks' notice of cancellation.
Where at least 12 weeks' notice is provided, payments already made will be refunded, less a £30 administration charge.
If you cancel within 12 weeks of your wedding date, payments already made may be retained due to the date having been reserved exclusively for you and other bookings potentially having been declined.
Full payment details will be provided on your invoice.
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Agreement
By booking or confirming a service with Pamper My Poochie, you confirm that you have read, understood and agreed to these Terms & Conditions.
If you have any questions about our policies, please contact us before confirming your booking.
Many thanks,
Jules
Owner
Pamper My Poochie
Mobile: 07939 879545
These Terms & Conditions are the property of Pamper My Poochie.
Copyright © 2026 Pamper My Poochie – All Rights Reserved.
